FAQ

Common Questions
Answered.

El Paso and Las Cruces homeowners ask us these questions all the time. If you don't see yours here, just call.

Yes — we offer free estimates on all residential and commercial construction projects. For service calls, there may be a diagnostic fee to come out and assess the problem, which we always communicate upfront before any work begins.

Yes. Desert Sun Electrical Group is fully licensed, bonded, and insured to perform electrical work in both Texas and New Mexico. You can ask us for our license number at any time — we're proud to be compliant and above board.

We aim for same-day response on service calls in El Paso, Horizon City, Socorro, and surrounding areas whenever possible. Call or text (915) 540-3417 and we'll let you know our earliest availability. For urgent situations, we do our best to prioritize.

Yes! Fernando Saenz Sr. and Fernando Saenz Jr. are both fluent in Spanish and English. We're proud to serve our community, and communication is never a barrier.

Panel upgrade costs in El Paso typically range from $1,500 to $3,500 depending on the panel size (100 amp vs. 200 amp), your current wiring, and whether a permit and inspection is required. We always provide a detailed written estimate before any work begins — no surprises.

Most electrical work in El Paso requires a permit from the City of El Paso Development Services. This includes panel upgrades, new circuits, and rewiring. Desert Sun Electrical Group handles the permitting process for you — we know the local code requirements and take care of scheduling inspections so you don't have to.

Absolutely. We install Level 2 EV chargers (240-volt) for all major electric vehicle brands — Tesla, Ford, Chevy, Rivian, and more. The typical installation involves running a dedicated 240V circuit from your panel to your garage or parking area. Most residential EV charger installations in El Paso take less than a day.

A standard panel upgrade in El Paso typically takes 4–8 hours for the installation itself. Factor in time for the permit approval from the City (usually 1–3 business days) and the final inspection. We coordinate all of this for you so the process is as smooth as possible.

Absolutely. We handle service calls, full residential construction (new builds and remodels), and commercial construction (offices, retail, warehouses, and more). Whatever stage your project is in, we can help.

Yes — outdoor and landscape lighting is one of our most popular services. We install security lights, pathway lighting, string lights, flood lights, and decorative fixtures. El Paso's outdoor lifestyle and strong sunshine make good outdoor lighting a smart investment for both security and curb appeal.

In El Paso, we often see older panels that can't handle modern electrical loads, outdated wiring in homes built before the 1990s, tripping breakers from overloaded circuits, and heat-related wiring wear due to the desert climate. If you notice flickering lights, tripping breakers, warm outlets, or burning smells, call us right away.

Yes — we're licensed in both states and regularly serve customers in Las Cruces, Sunland Park, Anthony, Alamogordo, Ruidoso, Carlsbad, and all of Southern New Mexico. Same crew, same quality — just across the state line.

If you smell burning, see sparking, or your breaker won't reset — cut power to the affected area at the panel if it's safe to do so, and call us immediately at (915) 540-3417. For fires, call 911 first. Don't ignore electrical issues — they can escalate quickly.

We're family-owned and locally rooted. We don't subcontract or send random crews. When you call us, you get us — Fernando Sr. or Fernando Jr. We give you honest pricing before we start, we know El Paso and the surrounding communities personally, and we stand behind every job we do.

Still have questions? Just call or text — we pick up.

Call (915) 540-3417